Terms and Conditions
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission from us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Terms and Conditions.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy which can be found at the bottom of our site
SECTION 11 - PRICES AND TAXES
All product prices on the Website are shown in U.S. dollars. For orders shipped within the United States, all tariffs and duties are already included in the sale price.
Customers will not be charged any additional import duties or taxes upon delivery. In the event of a return for a refund, any tariffs, duties, or taxes already included in the purchase price are non-refundable. The refund will cover only the product price net of such amounts, once the returned goods have been received and inspected.
For orders shipped outside the United States, prices are shown exclusive of local taxes. Any import duties or taxes applied by the destination country will be the customer’s responsibility and are not included in the sale price. If the customer refuses to pay these charges, the carrier will not deliver the goods and may return them to us. In such cases, shipping, storage, and customs costs will be deducted from any refund, and refunds will only be processed once the goods have been returned to us.
SECTION 12 - METHOD OF DELIVERY
Products are delivered directly to the User—or to a person explicitly designated by the User—at the shipping address provided in the order, via couriers chosen by the Seller.
The Seller will make every effort to ship orders as soon as possible. During peak periods, shipment may take slightly longer, but delivery times remain generally short.
For pre-order items, delivery may take longer than usual. In such cases, the expected delivery time is clearly indicated on the product page.
Delivery times refer to working days only and do not include national holidays.
It is the User’s responsibility to ensure that the address provided is complete and correct. Venezianico is not responsible for verifying the accuracy of the delivery address.
Please note that if the User requests an address change after the package has already been shipped, we cannot guarantee that the change can be accommodated.
The User will be notified when their order is fulfilled via an email sent to the address provided in the order form.
If the package is delivered with signs of tampering or damage, it must be accepted with reservation. Any issues with the order must be reported to Venezianico within 24 hours of delivery, providing a complete and accurate description of the problem. This ensures that we can promptly take the necessary actions to resolve the issue.
SECTION 13 - RIGHT OF WITHDRAWAL
The User has the right to withdraw from this contract without providing any reason within 14 days from the date on which the User, or a person designated by the User (other than the carrier), takes physical possession of the products.
To exercise this right, the User must clearly communicate their decision to withdraw by email to: support@venezianico.com.
To be eligible for a refund, the product must be returned in like-new condition, unused, and in the same state in which it was received, including the original packaging and accessories. Protective films, where applicable, should be kept; their absence, combined with signs of use, scratches, or tampering that compromise the integrity of the product, may result in the inability to process the refund. A receipt or proof of purchase is required.
Products should be returned to:
VENEZIANICO S.R.L.
Corso Silvio Trentin 76
30027 San Donà di Piave (VE)
Italy
The return must be shipped without delay and, in any case, within 14 days from the date the User communicated their withdrawal.
be reimbursed. The customer is responsible for ensuring safe return shipment. We recommend using a tracked service. Venezianico is not liable for loss or damage occurring during return shipping.
Refunds will be processed using the same payment method used for the original purchase, unless the User has expressly agreed otherwise. Once the returned product is received and inspected, the Seller will notify the User by email whether the refund is approved or denied.
Any amounts advanced by Venezianico to the courier as import duties, for which the User is responsible, will be deducted from the refund.
The Seller does not accept returns for products that have been customized, or for items specifically assembled upon the User’s request. Such products are considered personalized and are therefore not eligible for replacement or refund.
If the Customer requests a repair or replacement under warranty, or requests a replacement for a different product, this choice is final and cannot later be converted into a refund request.
Once the package has been shipped, we cannot guarantee that a cancellation request will be processed before delivery. However, customers retain the right to withdraw from the contract after delivery, in accordance with the applicable withdrawal procedure. If the package is refused, all associated costs will be deducted from the refund, if applicable. Such costs may also include import duties and taxes that the customer declined to pay but which have already been advanced by the courier.
SECTION 14 - WARRANTY AND COMPLIANCE
All products sold by Venezianico come with a 2-year warranty. The Seller guarantees that the goods match the description provided at the time of purchase and are free from defects.
The warranty does not cover normal wear and tear. Any water damage will be evaluated to determine whether it is caused by improper use of the product or a manufacturing defect.
To make a warranty claim, the User must report the issue within 2 months of discovering it by contacting Customer Service at support@venezianico.com. Claims must include a complete and accurate description of the defect.
